Support

This form is for support regarding your account and accessing Convology Pro Member features or course materials. If you have a general question or how-to related, please post that to the course lesson or if you are a Convology Pro Member visit the Pro Community.

Support Topics

I can't log in.
You were emailed a username (your email) and a password to access convology courses. If you need to reset your password, you can do so from the member dashboard login page. Still can't get in? Submit the form above.

My password doesn't work.
You can reset your password any time from the login form at the login page.

I'm being logged out.
Sometimes we make changes in our system that requires users to log back in, and sometimes our system logs users out for security reasons. Try logging back in.

I can't log in. I know my password is correct.
If you've failed logging in too many times, our system will incorrectly identify you as a threat or someone trying to brute force your way in. Fill out the form above and we'll unblock you.

How do I access the community?
The community is accessible by visiting pro.convology.com or clicking the link in the member dashboard. The community is for Convology Pro members only. You will use your same login that we emailed you to access this community. NOTE: founding members who joined may have set up a separate account with Circle.so and will continue to use that password.

How do I cancel my account?
Please reach out to support by filling out the form above.